There is this skill called problem solving. Earlier and now it is a mandatory skill to become a Business Consultant. As the role of the IT Business Analyst continues to evolve , Business Analyst recruiters have added the problem solving skill as one of the mandatory / desirable skills for a Business Analyst. The Business analyst job postings on portals like naukri.com, monster.com are a testimony to this.
Essentially problem solving starts with problem identification. We have several problem solving models provided by consulting companies and experts. However the one from Dell Carnegie's book "Living Happily By Stop Worrying" exposes us to one of the original problem solving models. Chapter 5- How to reduce 50 % problems of your business of this book provides a 4 step method for problem solving these steps are
- Identify - What is the problem
- Identify - The cause / causes of the problem
- Identify - Various solutions available to us to solve this problem
- Recommend - Your preferred solution
Remember problem solving is not an exercise in isolation while you take up steps 1 to 4 you can involve your team and trusted colleagues.