Several QBI Institute students have transitioned from KPO and ITES support roles to IT Business Analyst Roles
I come across several well qualified , smart and ambitious youngsters who have started of with an IT Process Support specialist role (some times IT companies call them Process consultants) with 1-3 years of experience and on a lookout for a change in career to that of an IT Business Analyst. This change is so near wit h right steps, for some others it is can be a far away reality if they do not acquire right skills. First question which can come to your mind why these qualified youngsters working with reputed MNC companies like IBM, Tech Mahindra, BT, Genpact, Infosys BPO, HCL Enterprise etc aspire for a career change so early. Lets investigate why they they aspire for a career change to that of an IT Business Analyst so early.
1) When they joined the Process consultant role right after BTech or MBA - Year 0 to Year 1
a) Offered a process consultant role by an MNC say IBM or Interglobe Technologies when you are in final semester. You are too happy to join and you are flooded with congratulatory messages. Rs 3 lac per annum which you are offered looks decent. You are on your feet and your parents are happy
b) You join the company the office environment , smart out going co-workers and successful seniors make you feel that you have arrived. The training in a new business process be it Insurance or Telecom or Retail or Healthcare convinces you that you were always cut out for Business and were never a techie
c) You learn, contribute, enjoy office parties and outings. You are happy when you receive client appreciation certificates. It dosent matter whether you are in day shift, Australian shift , UK shift or US shift
2) A process consultants life Year 1 - Year 3
a) You master the process but the support is repetitive and there is nothing more to learn on a daily basis.
b) Those working in night shifts some times wonder will I be doing this for the entire next decade
c) You gain confidence in client discussions and communicating issues discussed with the client to the technical team. However it is not preparation of elaborate Requirement documents like BRD or FRD but a mere raise of tickets with narrations in English
d) Your counterparts who have joined the IT Industry as Business Analysts are now being considered for challenging onsite assignments.
e) You are also aware that there is a gap in salary offered to a Business analyst and a KPO or a BPO process consultant. A gap which will only widen with time.
What next, now you scan your opportunities, a role that of a programmer or that of a software tester is ruled out for lack of skills and expertise. For a software tester or a software programmer role you have to start all over again at a much smaller software company as a trainee. Now you think you can take up a IT Business Analyst role as you have been into client communication and also received some basic domain training. You have also been exposed to the working culture of IT / ITES enterprise. So how do you go about it and how to bridge the gap from being a ITES support professional to that of a Business Analyst.
Step I : Do home work about how you can relate your current process support activities to that of an IT Business Analyst
Step II : Take an IT Business Analyst training, face to face training will always be better than a live web based classroom or video tutorials . Always review the profile of the trainer because it is the trainer and the Institute which makes the difference
Step III : Ask your trainer to support you through interviews
Step IV : Apply confidently perform well in the interview and take the ticket to your dream career of that of an IT Business Analyst.
(Note if you are a Process / RPO - Recruitment Process Outsourcint / HRO - Human Resource Process Outsourcing, IT Application support professional living in Noida or Gurgaon or Ghaziabad or Delhi we welcome you to a free face to face career transformation session to that of an IT Business Analyst. Just provide your details by clicking on the button below)
1) When they joined the Process consultant role right after BTech or MBA - Year 0 to Year 1
a) Offered a process consultant role by an MNC say IBM or Interglobe Technologies when you are in final semester. You are too happy to join and you are flooded with congratulatory messages. Rs 3 lac per annum which you are offered looks decent. You are on your feet and your parents are happy
b) You join the company the office environment , smart out going co-workers and successful seniors make you feel that you have arrived. The training in a new business process be it Insurance or Telecom or Retail or Healthcare convinces you that you were always cut out for Business and were never a techie
c) You learn, contribute, enjoy office parties and outings. You are happy when you receive client appreciation certificates. It dosent matter whether you are in day shift, Australian shift , UK shift or US shift
2) A process consultants life Year 1 - Year 3
a) You master the process but the support is repetitive and there is nothing more to learn on a daily basis.
b) Those working in night shifts some times wonder will I be doing this for the entire next decade
c) You gain confidence in client discussions and communicating issues discussed with the client to the technical team. However it is not preparation of elaborate Requirement documents like BRD or FRD but a mere raise of tickets with narrations in English
d) Your counterparts who have joined the IT Industry as Business Analysts are now being considered for challenging onsite assignments.
e) You are also aware that there is a gap in salary offered to a Business analyst and a KPO or a BPO process consultant. A gap which will only widen with time.
What next, now you scan your opportunities, a role that of a programmer or that of a software tester is ruled out for lack of skills and expertise. For a software tester or a software programmer role you have to start all over again at a much smaller software company as a trainee. Now you think you can take up a IT Business Analyst role as you have been into client communication and also received some basic domain training. You have also been exposed to the working culture of IT / ITES enterprise. So how do you go about it and how to bridge the gap from being a ITES support professional to that of a Business Analyst.
Step I : Do home work about how you can relate your current process support activities to that of an IT Business Analyst
Step II : Take an IT Business Analyst training, face to face training will always be better than a live web based classroom or video tutorials . Always review the profile of the trainer because it is the trainer and the Institute which makes the difference
Step III : Ask your trainer to support you through interviews
Step IV : Apply confidently perform well in the interview and take the ticket to your dream career of that of an IT Business Analyst.
(Note if you are a Process / RPO - Recruitment Process Outsourcint / HRO - Human Resource Process Outsourcing, IT Application support professional living in Noida or Gurgaon or Ghaziabad or Delhi we welcome you to a free face to face career transformation session to that of an IT Business Analyst. Just provide your details by clicking on the button below)
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