Rudeness breeds toxicity, it has to be checked with firmness albeit politely
- Remain calm and professional: Responding to rudeness with rudeness will only escalate the situation. Instead, try to remain calm and professional, and avoid getting defensive.
- Address the behavior: Let the stakeholder know that you find their behavior unacceptable and that you expect to be treated with respect. Explain that rudeness is not productive and will not be tolerated.
- Focus on the issue: Instead of getting caught up in the personal attack, try to redirect the conversation back to the issue at hand. This will help to keep the conversation productive and focused on finding a resolution.
- Seek help: If the behavior persists, seek help from a supervisor or manager. They may be able to intervene and help to resolve the situation.
- Take care of yourself: Dealing with rude stakeholders can be emotionally draining. It is important to take care of yourself and practice self-care to avoid burnout.
- Follow up: Keep a record of the behavior and follow up with the stakeholder to ensure that the behavior has stopped and to ensure that the situation is not repeated in the future
- Keep Communication Clear: Communication is key, ensure that all stakeholders understand their roles and responsibilities, and communicate any changes or concerns in a clear and timely manner.